One partner for your clinic’s phones, scheduling, EMR and IT. We find what is slowing you down, put the right fix in place, and support it.
Each week, the average Canadian physician spends this long on paperwork and admin.
Of that work, physicians say this much should not be theirs to do.
Of physicians are thinking about cutting back their patient hours in the next two years.
A lot of that work lands on the front desk and the clinic manager first. That is where we help.
Source: CMA and CFIB national survey of 1,924 physicians, January 2026.We work with what you already have and only bring in new tools when they truly help. Most clinics start with whatever is causing the most trouble.
Fewer missed calls and easier booking. We set up an AI phone assistant that answers calls and books appointments, even after hours, and make scheduling simpler for your staff.
Make the EMR you already pay for easier to use. We set it up around how your clinic actually works.
Reliable, secure computers, Wi-Fi and backups for your clinic, planned and set up properly from the start.
The AI phone assistant answers your clinic’s phone, talks with patients in natural conversation, and books appointments into your schedule. We choose a proven provider, check it for privacy, and set it up around your clinic’s rules. Here is how it handles an evening call.
No waiting on hold, at any time of day.
The patient says what they need in their own words, such as a follow-up visit.
With the right doctor at the right time, and no double booking.
Health questions and urgent concerns go straight to your team.
The result: your staff are no longer tied to the phone, and can spend that time on the patients in front of them.
We choose, set up and support the service. Before anything goes live, we agree with you on how calls are handled and which ones go to your staff.
Privacy rules differ by province, and some services keep patient information in one country and process it in another. We check both before recommending anything.
Where patient information is stored, who can see it, and whether it is used to train AI.
We favour providers that keep health information in Canada, and tell you clearly when one does not.
Patients know when they are speaking with an AI assistant and can reach a person at any time.
Each person and system gets only the access it needs, and activity can be reviewed.
You know the scope and cost in writing before any work starts.
We learn how your clinic runs today and where time is being lost.
For bigger projects, a fixed-fee review of your phones, scheduling, EMR and computers, ending in a written plan and quote.
We install and test everything around your clinic hours, so patient care is not disrupted.
We stay on to fix issues, make changes and train new staff.
You are hiring someone to take care of the problem, not buying another tool to manage.
What we found, what we recommend and what it costs, before any work starts.
Installed and tested around your clinic hours, not during them.
Simple, hands-on training for each role, so staff feel confident on day one.
Help with fixes, changes and vendor issues, without a support ticket line.
The person who plans your setup is the person you call, not a call centre.
Years of running technology for large organizations, applied to day-to-day clinic life.
A British Columbia company working with clinics across Canada, familiar with provincial health privacy laws such as HIPA, PIPA and PHIPA.
We are not tied to any vendor. Your clinic owns its accounts, data and systems.
Other questions? Ask us on the free call.
Yes. It uses AI to understand what patients say and reply in natural conversation, much like a receptionist would. We do not build the AI ourselves. We choose a proven provider, check it for privacy, set it up for your clinic and support it after it goes live.
No. The tools we set up, including the AI phone assistant, come from established providers. We choose them, set them up and support them, and your clinic holds the accounts directly.
The principal consultant, from the first call through setup and support. If hands-on work is needed on site, it may be done by trusted local technicians we coordinate.
No. It takes over routine calls, such as booking, rescheduling and common questions, so staff are not on the phone all day. The assistant never gives medical advice. Health questions, urgent concerns, patients who ask for a person, and requests that need a staff decision always go to your team. Staff can put that time toward patients at the front desk and work that has been piling up.
With the companies whose tools your clinic uses, such as your EMR company and the AI phone provider. Futago Solutions does not keep patient records, and your clinic signs up with each provider directly. We only recommend providers that meet Canadian health privacy laws, including PIPEDA and provincial laws such as Saskatchewan’s HIPA and Ontario’s PHIPA, that will sign a privacy agreement with your clinic, and that disclose clearly where information is stored. We favour providers that keep it in Canada.
Rarely. Most of our work makes better use of the EMR you already have.
It depends on the size. Bigger projects start with a fixed-fee clinic review; smaller ones go straight to a written quote. Either way, you get a written plan with scope and timeline before work begins.
Yes. We work with clinics across Canada, remotely and on site when needed.
Book a free 30-minute call. Tell us what is slowing your clinic down, and we will tell you what to fix first. No obligation.
Book your free assessment Or email contact@futago.ca